Frequently Asked Questions

1. Why does my wax look “frosted” when it cools?

Frosting is a natural characteristic of pure soy wax and is not a quality issue. As soy wax cools, tiny crystals can naturally form on the surface, creating a soft, frosted or cloudy appearance.

Because Naturavera wax melts are made with 100% soy wax and no dyes, variations in appearance are a natural part of the product. Frosting does not affect the performance, fragrance, or quality of your wax melts.

2. How many wax cubes should I use in my wax warmer?

The amount of wax you use depends on the size of your warmer's dish and the desired fragrance intensity.

As a starting point, 1–2 cubes are generally appropriate for a small to medium warmer, while a larger dish may accommodate 3–4 cubes.

We recommend starting with less and adding more as needed. Your goal is to create a sufficient melt pool for the fragrance to disperse throughout your space without overfilling the warmer.

3. Are Naturavera wax melts safe to use around pets?

We believe in being thoughtful and transparent when it comes to fragrance and our pets.

We do not make claims that any fragrance is 100% pet-safe. Every animal is different, and individual sensitivities can vary.

If you have concerns about using fragranced products around your pet, we recommend consulting your veterinarian before using wax melts or other fragranced products in your home.

4. Why do some wax melts have a different color than others?

Naturavera wax melts are dye-free, so the natural color of each fragrance may vary.

Fragrance oils contain different combinations of aromatic ingredients, and some fragrances may naturally tint the wax. Ingredients such as botanical extracts, essential oils, citrus components, resins, and other natural aromatic compounds can cause a wax melt to appear creamier, darker, or slightly different in color over time.

These natural variations are expected and do not indicate a problem with the wax melt or its fragrance.